​I recently sat in on one of TTI Success Insights (my assessment provider of choice) regular webinars on Meaningful Conversations That Reinforce Culture​. At the beginning the moderator recounted some startling statistics from a recent study by Gallup: ​-- 70% of U.S. employees are not engaged at work​ -- 89% of owners and managers think that their employees are leaving to make more money somewhere else, when in reality only 12% leave for more money. ​ What are these statistics telling us? One obvious answer is a lack of motivation. The other is that the object of their motivation​ is not what management believe it it. Let's take a look at this.

​The usual culprit behind ineffectiveness -- or the inability to accomplish a goal quickly and efficiently -- is resistance. And resistance builds in the face of unresolved conflicts until inertia or something greater sets in.